Customer Service

Payment

SkinKandy online store accepts the following forms of payment: Visa Mastercard Paypal

Shiping & Handling

We ship within Australia only. You can expect your order to arrive within 3 to 7 business days from the date you placed your order.

Rates

All orders under $60 are charged with an $11 flat-rate shipping cost Australia wide. For orders over $60 shipping is free of charge.

Gift Cards

SkinKandy Gift cards are unable to be used on the SkinKandy online store. To use a SkinKandy gift card please visit your closest SkinKandy retailer. To search for your nearest store click here. For Gift Card Terms and Conditions, click here.

Returns & Exchanges

Online Purchases Due to the nature of our products refunds will not be supplied unless the product is faulty. If you believe your product to be faulty, please email a copy of your receipt and a description of the product fault to info@skinkandy.com within 30 days from your purchase. If a product is deemed faulty, a credit for the online store will be supplied. In Store Purchases Due to the nature of our products refunds will not be supplied unless the product is faulty. If you believe your product to be faulty, please return the faulty product, along with a copy of your receipt, to the SkinKandy store that you made your original purchase from within 30 days of your purchase. If a product is deemed faulty, a store credit will be supplied.

Need More Help?

For further questions or enquiries, you can ask us by using the form below or emailing info@skinkandy.com.